If you no longer have access to your authentication app because, for example, you have lost your smartphone or it is no longer working, you have the following options:


1. Login via Back Up Codes:
If you have created and secured MFA Back Up Codes in your Feiyr account in advance (which we strongly recommend), then you can easily log in with a code from the list and reconfigure MFA here:
https://accounts.feiyr.com/accountSettings/mfa.html

2. Reset account
If you don't have any back up codes you have to reset your account here:
https://www.feiyr.com/de/reset.html
This process will also deactivate MFA. If your account has been successfully reset, you can reconfigure MFA here:
https://accounts.feiyr.com/accountSettings/mfa.html
We strongly recommend that you create Back Up Codes this time.